Aulani Resort & Spa
Terms and Conditions
DEPOSITS AND BOOKING
A deposit equal to one night, per reservation, must be applied to the reservation at time of booking.
CANCELLATIONS AND REFUNDS
In order to receive a full refund of your deposit for a “room only” booking—including credit card deposit transactions—notification of cancellation must be received at least 5 days prior to your arrival date. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.
However, please note that in the case of a vacation package—or if you have booked other components with your room such as flight, car rental, travel insurance, etc.—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.
Cancellation and refund policies are subject to change.
For your convenience, a gratuity of 18% is automatically included in all food and beverage bills at our restaurants and bars. A 20% service charge is added for private dining experiences as well as spa and salon treatments at Laniwai. You are, of course, welcome to tip more in recognition of exceptional service.
We also offer the following tipping guidelines, but the amount you give is at your discretion:
- Luggage handling: $5 per person at arrival and departure, based on one suitcase and one carry-on bag
- Valet parking: $5 per retrieval of the car
- Housekeeping: $3 per night of stay for double-occupancy